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Shipping Policy

Shipping Policy

CoolMST offers free USPS Standard Shipping and FedEx Ground Shipping on orders over $75. Please see: Estimated Shipping Time 

Most of the orders will be dispatched from our warehouse in California, USA within 24 - 48 hours once the order payment is received. In addition, all the orders are safely and discreetly packed and delivered with reliable logistic companies to handle deliveries, thus, all orders can be assured to be delivered on time.

The tracking number will be provided to you by the email within 24 - 48 hours after the order is placed. Check your Spam/Junk folder if you do not receive the tracking confirmation email. If you are unable to locate the email, please contact us via our contact form.

Please check to make sure the shipping address is correct and complete. Any additional delivery/return fees due to incomplete address or non-response from the customer will be charged to the customer.

We will not be held responsible for any lost or stolen goods if the tracking numbers/delivery confirmation number shows that the goods have been delivered to the shipping address which are listed in the payments.

For Hold at FedEx Location shipping, FedEx only holds your package for 5 days at thier location. It is your responsible to track the package and pick it up at FedEx location. If your package get returned back to us, we will resend the pcakge at your expense. 

Saturday, Sunday, and Holidays are not considered Business Days and we do not ship on these days.

U.S. Domastic Shipping
USA customers will receive the order within approximately 1 - 9 business days depending on your location and the shipping method you choose.

We ship to Hawaii, Alaska, P.O. Box, Guam, Puerto Rico, U.S. Virgin Island and APO/FPO addresses via USPS only.

Signature upon delivery will be required on orders over $250.

International Shipping
CoolMaleSexToy ships worldwide.

International shipments require customs paperwork and will take approximately 5-18 business days to be delivered depending on your country and the shipping method which you choose.

Customers are at their own risk if the items are hold or confiscated by the customs so please check with your local customs regulations to be aware of the laws within your country.

The description of "PLASTIC GIFT TOYS" will be used on the customs form to describe the commodity inside the package.

All international orders will be marked on the customs form with the value $5 - $30.

CoolMaleSexToy will not be liable for any tariffs, import duties, or international taxes that may be imposed outside the USA.

CoolMaleSexToy offers the following shipping methods:
Free Shipping (6-9 business days)
Note: Free Shipping is only available in the U.S. and is always shipped with the most economical method. Please do not expect or demand a certain shipping method when Free Shipping is chosen.

USPS First Class (1-6 business days) 

USPS Priority (1-5 business days)

USPS Express (1-2 business days)
Note: USPS Express Mail will ship same day if placed before 2:00PM (pacific time) and arrive on the following business day.

Fedex Ground (2-6 business days)

Hold at FedEx Location (2 - 6 business days)
Note: When you choose “Hold at Nearest FedEx ”, we will ship your package to the nearest FedEx Location to your shipping address. Once it is ready for pick up, FedEx will notify you. This free shipping service will only apply for US contiguous 48 states.

FedEx 2day Mail (2 - 3 business days)
Note: FedEx 2day Mail will ship same day if placed before 2:00PM (pacific time) 

FedEx Standard Overnight Mail (1-2 business days)
Note: FedEx Standard Overnight Mail will ship same day if placed before 2:00PM (pacific time) and arrive on the following business day.

USPS International Express Mail (5-8 business days)

USPS International Standard (7-12 business days)

USPS International First Class (8 -14 business days)

If you have any questions about our shipping policy, please submit a support ticket at vip@coolmst.com

 

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