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FAQ

FAQ

Is CoolMaleSexToy's shipping discreet?
All products will be shipped to the customer in the most discreet manner possible. Our packaging in no way reveals the nature of its contents. All orders are packaged in unmarked boxes or standard issue boxes from the carriers like USPS or UPS with Service as sender's name and our P.O. Box address on the mailing label.

Will CoolMaleSexToy send unsolicited phone calls, email, or postal mail?
CoolMaleSexToy never create or send unsolicited phone calls, email, or postal mail. We will always contact you by email. Your email address is used to send order-related emails such as order updates and confirmations, online shipping confirmations, and customer service inquiries.

What will show up on my Billing Statement?
"WZ COOL TOY" is what will appear on your PayPal transaction and credit card statement.

How do I know CoolMaleSexToy website is secure?
Only CoolMaleSexToy can read your personal information. Online purchases are statistically safer than using your credit card at a restaurant or department store. Technical experts state that online purchases are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer. All our transactions use SSL (Secure Socket Layer). It is shown using a padlock icon in major Internet browsers. We have one layer of SSL that connects your computer to our secure server and another layer of SSL that connects our secure server to the credit card processor. SSL encrypts the transmissions in such a way that only the two parties involved in the transaction can read the information.

What is the “Hold at FedEx Location” shipping method?
When you choose “Hold at FedEx Location”, we will ship your package to the closest FedEx Location to your shipping address. Once it is ready for pick up, FedEx will notify you. Whether it is near your work or home, you can pick it up at your own convenience.

Why my order status shows “Awaiting Payment",“Awaiting Shipment” and “Awaiting Fulfillment”?
Your credit card will be charged when your order ships. If your order status shows “Awaiting Payment”, it means we have not charged your card and it is pending to capture the fund. If your order status shows “Awaiting Shipment” and “Awaiting Fulfillment”, it means your fund has been charged and we will ship the order out soon.

Can I cancel my order?
Due to the large quantity of packages our warehouse process. Orders cannot be canceled once the packaging is processed and cancelation is not gauranteed.

I placed an order online but did not receive an order confirmation. Did my order go through?
All confirmed orders are sent an email to the email address associated to your account to verify that the order was placed. Check your Spam/Junk folder first to see if the confirmation email is there. Please contact us via our contact form to check to see if your order was received if you are unable to locate the confirmation email or order.

Do you ship internationally?
Yes, CoolMaleSexToy ships worldwide. If you do not see your country listed, please contact us via our contact form.

Do you ship to U.S.territories and APO/FPO addresses?
We ship to Hawaii, Alaska, P.O. Box, Guam, Puerto Rico and APO/FPO addresses by USPS ONLY.

Where do these products come from?
We try to provide some of the best male products available from around the world. Many of these items are well known internationally but may not be known here in America or your country.

Why did my package not arrive when it was supposed to?
All orders will be processed and shipped out within 1-2 business day. Saturday, Sunday, and holidays are not considered business days. Sometimes a package cannot be delivered on time due to weather delays or acts of nature. All international orders are subject to customs clearance which may sometimes cause delay. CoolMaleSexToy cannot refund shipping charges for these reasons.

How come the carrier was unable to deliver my order?
Undeliverable orders are mostly due to incorrect address information. Should your order be returned to CoolMaleSexToy undelivered, unclaimed or refused without prior approval you have two options:
1. We can re-ship the order to you. (Additional return shipping cost from the carrier and re-ship cost will be charged.)
2. You can cancel your order and we will refund your credit card minus the return shipping cost, the original shipping cost, and a 15% re-stocking fee. Orders with free shipping will be calculated of its shipping cost and deducted from the refund.

What payment methods dose CoolMaleSexToy accept?
We accept Visa, MasterCard, American Express, Discover, Visa Check Cards, PayPal and Money Order. Please contact us via our contact form if you would like to pay by Money Order.

If you have any more questions, please submit a support ticket at vip@coolmst.com

 

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